Administration Executive
Company: Good Story Club Pvt Ltd
Location: Ahangama, Sri Lanka (Onsite)
Employment Type: Full-Time
Working Hours: Rotational Shifts (7:00 AM – 4:00 PM / 1:00 PM – 10:00 PM)
About Us
Good Story is a leading international hospitality and tourism brand with over 13 years of operations in Sri Lanka's Southern Province. Our diverse portfolio includes boutique hostels, luxury apartments, surf schools, wellness experiences, sports and leisure facilities, restaurants, and entertainment venues across Galle, Ahangama, and Weligama.
Good Story Club is Sri Lanka's first integrated leisure, entertainment, and wellness destination located in Kabalana, Ahangama, featuring world-class padel courts, a state-of-the-art gymnasium, infinity pool, spa & wellness centre, sauna, jacuzzi, restaurants, and premium recreational facilities. Our international management team is committed to delivering exceptional guest experiences and operational excellence.
Position Overview
We are seeking a proactive and well-organized Administration Executive to support the day-to-day administrative operations of our hospitality business. The ideal candidate should possess excellent communication skills, strong attention to detail, and the ability to work efficiently in a fast-paced hospitality environment while providing administrative support across multiple departments.
Key Responsibilities
Handle guest inquiries via phone, email, WhatsApp, and online booking platforms.
Manage reservations, booking activities, and facility coordination’s accurately and efficiently.
Assist guests before, during, and after their stay to ensure an exceptional customer experience.
Maintain accurate guest profiles, booking records, and administrative documentation.
Respond promptly and professionally to guest requests, feedback, and complaints.
Support reception and front office operations during busy periods.
Perform general administrative duties and assist management with day-to-day operational coordination.
Candidate Profile
• Minimum 1 year of experience in Administration, Front Office, Hospitality, Tourism, or a similar role.
• Previous experience in the Hospitality or Tourism industry will be a distinct advantage.
• Excellent spoken and written English communication skills.
• Good interpersonal and customer service skills.
• Strong organizational and multitasking abilities.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Positive attitude with a professional appearance.
• Ability to work independently as well as within a team.
Qualifications
• Diploma or Certificate in Business Administration, Hospitality Management, Tourism Management, or a related discipline will be an advantage.
• G.C.E. Advanced Level or equivalent qualification.
What We Offer
• Competitive salary package.
• Career growth within a leading international hospitality brand.
• Friendly and multicultural working environment.
• Exposure to international hospitality standards.
• Ongoing learning and development opportunities.
• Staff benefits and employee discounts.
