Technical Operation Assistant

Technical Operation Assistant

Company Overview

MegaPay (Pvt) Ltd, operating under the brand name Pay&Go, is a leading provider of outsourced bill payment solutions in Sri Lanka. Our innovative platforms, including self-service kiosks, mobile apps, Android POS terminals, and a web interface, offer smart, secure, and user-friendly payment experiences to customers island-wide.

Role Description

This is a full-time on-site role at MegaPay (Pvt) Ltd. - Pay&Go. The Technical Operation Assistant will manage marketing communications and develop strategic communication plans. Day-to-day tasks include creating and distributing press releases, coordinating public relations activities, and implementing marketing campaigns.

Key Responsibilities

Kiosk Status Monitoring and Reporting

Monitor kiosk status to ensure proper functioning.

Report issues and generate performance reports.

Provide solutions to fix identified issues.

User Calls Related to Technical Problems

Respond to user calls regarding technical problems.

Provide immediate troubleshooting support and escalate unresolved issues.

Equipment Maintenance and Support

Ensure regular inspections and maintenance of technical department equipment such as bikes, tools, etc. are performed by others.

Check and verify that maintenance tasks are completed properly.

Assist in setup, configuration, and repairs of technical equipment.

Other Tasks

Carry out additional tasks as assigned by management.