The Showroom Manager will oversee the daily operations of the showroom specializing in hotel and bakery equipment, including machinery such as rice steamers, coffee machines, blenders, popcorn machines, candy floss machines, BBQ machines, deck ovens, flour mixers, freezers, under-counter chillers, and other commercial kitchen equipment. The role involves managing staff, ensuring an excellent customer experience, maintaining showroom presentation, and driving sales of high-value equipment to hotels, restaurants, bakeries, and catering businesses across Sri Lanka.
There is a basic salary and sales commission included
Key Responsibilities:
1. Sales & Customer Management
• Welcome and assist potential customers, providing expert guidance on commercial kitchen and hotel equipment.
• Demonstrate product features and functionalities effectively.
• Advise customers on equipment selection based on their business needs.
• Follow up with leads and ensure conversion into sales.
• Maintain strong relationships with existing clients for repeat business.
2. Showroom Operations & Display
• Ensure the showroom is well-organized, clean, and visually appealing at all times.
• Coordinate proper display of machinery to highlight features and usability.
• Monitor inventory levels and liaise with directors to ensure stock availability.
• Manage product demonstrations, ensuring equipment is operational and safe.
3. Staff Management
• Supervise showroom sales staff, including product specialists and demonstrators.
• Conduct training on product knowledge, sales techniques, and customer service.
• Assign tasks, set targets, and monitor staff performance.
• Maintain a positive, professional team environment.
4. Sales Planning & Reporting
• Meet or exceed monthly and annual sales targets.
• Track showroom performance metrics (footfall, conversions, revenue).
• Prepare regular reports for directors on sales, stock, and customer feedback.
• Suggest improvements for marketing, display, or promotions based on customer behavior.
5. After-Sales Support
• Ensure smooth coordination with service and installation teams.
• Handle customer complaints professionally and ensure timely resolution.
• Maintain records of warranties, service requests, and customer feedback.
