Job Responsibilities
The position could include:
Responding to WhatsApp, email, social media, and website inquiries.
Converting inquiries into confirmed bookings.
Providing excellent customer service before, during, and after tours.
Managing reservations and payment follow-ups.
Building relationships with travel agents and partners.
Assisting with social media marketing and promotional campaigns.
Upselling private tours and additional experiences.
Collecting guest reviews and feedback.
Maintaining customer records and preparing sales reports.
