Quality Assurance Executive

💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Quality Assurance Executive (Call Center)

📍 Sri Jayewardenepura Kotte

💠 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 : | # 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :

【~】✪ Mandatory previous experience answering

inbound/outbound calls

【~】✪ Proficient in at least two languages (Sinhala/English/Tamil)

【~】✪ Mandatory good reporting and Microsoft Excel skills

【~】✪ Trilingual is a definite advantage

【~】✪ Strong listening and analytical skills

【~】✪ Positive and pleasant attitude

【~】✪ Attention to detail and accuracy

【~】✪ Ability to provide constructive feedback

💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 : | # 💠 𝐉𝐎𝐁 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :

【~】✪ Monitor and evaluate inbound/outbound calls

【~】✪ Full-time position at Softlogic BPO Services (Pvt) Ltd

【~】✪ Prepare QA reports and performance analytics

【~】✪ Location: No. 268, Nawala Rd, Sri Jayewardenepura Kotte

【~】✪ Identify training and performance gaps

【~】✪ Work with Training and Operations team

【~】✪ Provide feedback and coaching to agents

【~】✪ Career growth opportunities in BPO sector

【~】✪ Ensure compliance with quality standards and processes |【~】✪ Office-based role

✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ We offer an attractive remuneration package & incentives that are above market standards for the suitable candidate.

✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :

If you feel you are the right individual for the above position, then apply via "Apply Now" of this advert.

[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 ]

＃ 📧 𝐸𝓂𝒶𝒾𝓁: hr@softlogic.lk