WE'RE HIRING
Onboarding & Technical Support Executive
📍 Location: Colombo 07
🕘 Working Days: Monday – Friday
👥 Employment Type: Full-Time
Join BIGPOS Solutions (Pvt) Ltd, a leading Cloud POS solutions provider, and become part of a fast-growing technology company serving restaurants and retail businesses across Sri Lanka.
Key Responsibilities
Conduct software onboarding and implementation for new customers.
Install and configure POS systems, printers, and related hardware.
Provide technical support via phone, WhatsApp, remote access, and on-site visits.
Train customers on using the BIGPOS system effectively.
Troubleshoot software and hardware issues and ensure timely resolution.
Follow up with customers to ensure a smooth onboarding experience.
Maintain accurate implementation and support documentation.
Work closely with the Sales, Customer Success, and Development teams to improve customer satisfaction.
Requirements
1–2 years of experience in Technical Support, Customer Service, Software Implementation, or Customer Onboarding.
Strong communication and interpersonal skills.
Fluent in Sinhala and English (both spoken and written).
Tamil language skills will be an added advantage.
Basic knowledge of computer hardware, networking, Windows, Android devices, and POS systems is preferred.
Ability to diagnose and resolve technical issues efficiently.
Willingness to travel for customer site visits when required.
Positive attitude with excellent problem-solving skills.
Male and Female candidates are encouraged to apply.
Qualifications
Diploma in Information Technology, Business Management, or a related field.
OR currently pursuing a Degree in IT, Business Management, Computer Science, or a related discipline.
Candidate Profile
Age: 22–27 years
Friendly, professional, and customer-focused.
Able to work independently as well as part of a team.
Eager to learn new technologies and grow within the company.
Why Join BIGPOS?
✅ Five-day working week (Monday to Friday)
✅ Friendly and supportive working environment
✅ Career growth opportunities in a fast-growing technology company
✅ Hands-on experience with modern Cloud POS solutions
✅ Continuous learning and professional development
📩 How to Apply
Send your CV to slk@bigpos.com or Whatsapp +94 777964217 with the subject:
Application – Onboarding & Technical Support Executive
Only shortlisted candidates will be contacted.
