Key Responsibilities
• Manage the overall day-to-day operations of the supermarket.
• Lead, supervise, and motivate department supervisors and store employees.
• Ensure exceptional customer service and promptly resolve customer concerns.
• Develop staff schedules and manage workforce planning.
• Monitor sales performance and implement strategies to achieve revenue targets.
• Oversee inventory management, stock ordering, and replenishment.
• Minimize stock loss, shrinkage, and product wastage.
• Ensure merchandising standards and product displays are maintained.
• Monitor cash handling procedures and financial controls.
• Prepare and analyze sales, inventory, and operational reports.
• Ensure compliance with company policies and health and safety regulations.
Qualifications
• Minimum 3–5 years of experience in supermarket or retail management.
• Proven leadership and team management experience.