Key Responsibilities
Oversee and manage the day-to-day operations of the hotel
Ensure high levels of guest satisfaction and service quality
Supervise department heads including front office, housekeeping, food & beverage, and maintenance
Monitor budgets, expenses, and revenue performance
Implement operational policies and procedures
Handle guest complaints and resolve issues promptly
Ensure compliance with health, safety, and licensing regulations
Train, mentor, and evaluate staff performance
