Guest Relations Manager

💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Guest Relations Manager

Softlogic Restaurants (Pvt) Ltd.

💠 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 : | # 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :

【~】 Age between 30 – 45 (Male / Female)

【~】 MBA or Degree in Hospitality / Business Management or relevant field (preferred)

【~】 2–5 years of experience in a relevant field (preferred)

【~】 Willing to travel frequently and work flexible hours

【~】 Ability to take quick decisions

【~】 Good communication skills in English; Tamil language is an added advantage

【~】 Sound knowledge of digital media platforms

【~】 Proficient in Microsoft Office environment

💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 : | # 💠 𝐉𝐎𝐁 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :

【~】 Manage and respond to guest complaints on digital media platforms

【~】 Handle all guest complaints received through the hotline

【~】 Organize and manage customer trials for product feedback

【~】 Conduct product training for new call center agents and perform regular audits

【~】 Supervise the guest relations team and make quick decisions on major complaints

【~】 Collaborate with operations to improve outlet performance

【~】 Provide customer service training to enhance front counter service across all brands

【~】 Prepare weekly reports for the CEO on location performance and other related reports

✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ Attractive remuneration package & incentives above market standards

【~】 Opportunity to work with leading global restaurant brands

【~】 Career growth in a dynamic and fast-paced environment

✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :

If you feel you are the right individual for the above position, then apply via "𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄" of this advert.

Send your CV within 07 days to:

📧 iresh.ruwan@softlogic.lk

Please indicate the position in the subject column when applying.

[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 ]

＃ 📧 𝐸𝓂𝒶𝒾𝓁 : iresh.ruwan@softlogic.lk