Front Office Executive

We are a growing city hotel in Dambulla seeking a confident and proactive individual to lead front office operations and ensure a seamless guest experience.

Key Responsibilities:

• Manage check-in and check-out procedures professionally

• Handle reservations via phone, WhatsApp, and online platforms

• Coordinate room status with housekeeping

• Support guest requests and resolve issues promptly

• Maintain booking systems and basic PMS records

• Upsell tours, transport, and F&B services where applicable

• Ensure high guest satisfaction standards

Requirements:

• Excellent spoken English (Sinhala required; Tamil advantage)

• Prior hospitality or customer service experience preferred

• Confident personality with strong communication skills

• Comfortable multitasking in a dynamic environment

• Basic computer literacy (Excel / PMS systems preferred)

What We Offer:

• Accommodation & meals provided

• Performance-based incentives

• Opportunity to grow with hotel expansion

• Direct exposure to hotel operations & management

📍 Location: Dambulla

📞 Contact / WhatsApp: 076 293 5122

📧 Email: whitelandcityhotel3@gmail.com

*Please forward your CV to the given email or WhatsApp number.