Join our team as a Front Office & Customer Care Officer and be the welcoming face of our company.
Main Responsibilities
* Greet and assist customers in a professional and friendly manner.
* Handle customer inquiries and provide excellent customer service.
* Maintain a clean, organized, and professional front office.
* Keep accurate customer records and documentation.
* Coordinate with technicians regarding customer devices and service updates.
* Answer incoming phone calls and respond to customer inquiries.
* Schedule appointments and update customers on repair progress.
* Perform general administrative and office support tasks.
Requirements
* Excellent communication and interpersonal skills.
* Good organizational and record-keeping abilities.
* Basic computer knowledge (MS Office/Google Workspace is an advantage).
* Ability to multitask and work in a fast-paced environment.
* Positive attitude, professional appearance, and customer-focused mindset.
* Previous experience in customer service or front office operations is an advantage.
If you’re friendly, organized, and passionate about delivering outstanding customer service, we’d love to hear from you!