Key Responsibilities
• Recover outstanding balances from government and private sector customers within stipulated collection periods.
• Follow up with debtors and ensure timely collections while maintaining positive customer relationships.
• Achieve monthly collection targets and maintain the required collection recovery ratio.
• Deliver invoices and collection-related documents to customers and relevant stakeholders on time.
• Maintain accurate records of invoice acknowledgments and collection activities.
• Prepare debtor reports, collection updates, and recovery status reports as required.
• Conduct field visits to customers for collection and recovery purposes.
• Coordinate with sales teams and branch operations to resolve collection-related matters promptly.
Requirements
• G.C.E. Advanced Level qualification.
• Previous experience in collections, recovery, credit control, or customer handling would be an advantage.
• Strong negotiation and communication skills.
• Ability to work independently and meet targets.
• Proficiency in Microsoft Office applications, good analytical and reporting skills
• Valid riding/driving license and willingness to travel for field visits.
