E-commerce cum Customer Service Executive | Rajagiriya

We are seeking a motivated and detail-oriented E-commerce cum Customer Service Executive to join our growing team. If you have a passion for digital marketing, online sales, and customer engagement, this is your opportunity to grow with us.

Key Responsibilities:

Manage and maintain the company’s e-commerce platform, ensuring product listings are accurate and up-to-date on all our ecommerce platform.

Handle online order processing, including tracking and resolving customer queries..

Collaborate with the marketing team to plan - if needed

Provide customer support through live chat, email, and phone when needed.

Assist customers with inquiries, concerns, and product information.

Qualifications:

IT or related qualification

Proven experience in e-commerce, digital marketing, data entry or a similar role.

Strong analytical skills and proficiency in Excel, Google Sheets, and reporting tools.

Excellent written and verbal communication skills in English.

Customer-focused with the ability to handle queries professionally and efficiently.

Friendly and professional individuals with excellent communication skills.

Able to handle customer inquiries and provide solutions effectively.

What We Offer:

Competitive salary and performance-based incentives.

Opportunities for professional development and growth.

A dynamic and supportive work environment.