Kipper Kids is a growing Sri Lankan children’s clothing brand focused on creating stylish, high-quality clothing and delivering a reliable customer experience.
We are hiring a capable and customer-focused WhatsApp Sales & Customer Support Executive to manage online inquiries, convert customer interest into confirmed orders, and assist customers throughout the ordering and delivery process.
Key Responsibilities :
.Respond promptly and professionally to WhatsApp customer inquiries
.Help customers select suitable products, colours, and sizes
.Convert inquiries into confirmed orders
.Accurately record customer and order details
.Follow up with interested customers who have not completed their purchase
.Handle delivery updates, exchanges, complaints, and other order-related concerns
.Coordinate with the inventory, packing, and delivery teams
.Maintain accurate daily records of inquiries, orders, and customer issues
Requirements
Good communication skills in Sinhala and English; Tamil would be an advantage
Strong typing and customer-handling skills
Friendly, patient, persuasive, and professional
Good attention to detail and ability to work efficiently
Previous experience in customer service, online sales, or order handling is preferred
Basic knowledge of WhatsApp Business and Google Sheets would be beneficial
Join Kipper Kids and become part of a growing Sri Lankan children’s clothing brand focused on quality products and excellent customer service.
