Customer Support Executive

💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Customer Support Executive / Customer Service Representative

🏢 Employer: CBA (Please confirm full company name)

⏳ Job Type: Full Time

💠 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :

【~】✪ G.C.E. O/L with a related certificate level qualification

【~】✪ Sound problem solving ability and attention to detail

【~】✪ Good verbal communication skills (Sinhala/English)

【~】✪ Basic computer literacy including the MS Office package

【~】✪ Ability to multitask and prioritize effectively

💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :

【~】✪ Customer-focused professional with strong empathy

【~】✪ Excellent communication skills in Sinhala and English

【~】✪ Detail-oriented with sound problem-solving abilities

【~】✪ Organized and able to handle multiple tasks effectively

【~】✪ Eager to work with leading global brands

💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :

【~】✪ Provide timely & effective support to customers via phone/email, addressing inquiries and resolving issues promptly

【~】✪ Resolve customer complaints and issues with professionalism and empathy

【~】✪ Prepare detailed and accurate estimations for customers based on their specific needs and requirements

【~】✪ Liaise with internal teams to ensure customer needs are met efficiently and effectively

【~】✪ Prepare reports as per the superiors' requirements

💠 𝐉𝐎𝐁 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :

【~】✪ Industry: Customer Service / Support

【~】✪ Role: Frontline customer support handling inquiries, complaints, and estimations

【~】✪ Interaction with internal teams to ensure customer satisfaction

【~】✪ Reporting to superiors on customer service metrics

【~】✪ Opportunity to work with leading global brands

✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ An attractive gross salary

【~】✪ Corporate insurance cover

【~】✪ Proven career growth based on performance

【~】✪ Opportunity to work with leading global brands

【~】✪ We offer an attractive remuneration package & incentives that are above market standards for the suitable candidate.

✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :

If you feel you are the right individual for the above position, then apply via "Apply Now" of this advert.

📧 Or send your resume to: careers@cba.lk

✉️ Please mention the position you are applying for in the subject line.

[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]

＃ 📧 𝐸𝓂𝒶𝒾𝓁: careers@cba.lk