Customer Support Executive

Customer Support Executive

Be Desi | Infinite Business Ventures Pvt Ltd

We are looking for energetic and customer-focused individuals to join our team as Customer Service Executives (CSEs) to handle daily customer interactions across multiple platforms.

Job Role:

🔹Handle all incoming customer inquiries from WhatsApp, Meta, TikTok, and calls.

🔹Provide quick and accurate initial responses to customer queries.

🔹Filter and assign inquiries to the relevant sales team members for follow-up.

🔹Ensure no customer inquiry is missed or delayed.

🔹Maintain proper records of inquiries and customer details.

🔹Follow up internally to ensure timely response and closure of inquiries.

🔹Escalate complex or urgent issues to the Customer Service Manager.

🔹Maintain professional and customer-friendly communication at all times.

Requirements:

🔹Minimum 1–2 years experience in customer service / call handling / online inquiries.

🔹Good communication skills in Sinhala & English (Tamil is an added advantage).

🔹Familiar with WhatsApp, Facebook/Instagram (Meta), and basic social media handling.

🔹Ability to respond quickly and handle multiple inquiries at the same time.

🔹Basic knowledge of Excel or record keeping.

🔹Willingness to work on a shift basis (Day & Night shifts).

🔹Positive attitude with a customer-focused mindset.

What You Get

🔹Opportunity to work with a fast-growing fashion retail brand.

🔹Friendly and supportive team environment.

🔹Experience in handling online customer operations and sales coordination.

🔹Career growth opportunities in customer service and retail operations.

Apply Now

📩 Send your CV to: careers@infiniteventures.lk

📍 Location: Colombo 06