Customer Care Officer

💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Customer Care Officer – Service Center (Matara)

Company: Singhagiri (Pvt) Ltd.

💠 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 : | # 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :

【~】 Minimum 2 years experience in customer care or similar role

【~】 Good command of English & Sinhala; Tamil language is an added advantage

【~】 Proficient in MS Office (Outlook, Word, Excel)

【~】 Professional demeanor and strong ethical conduct

【~】 Excellent time management skills

【~】 Willing to work extra hours & weekends

【~】 Ability to work under pressure

【~】 School leavers are encouraged to apply

【~】 Applicants should reside within Matara city limits

💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 : | # 💠 𝐉𝐎𝐁 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :

【~】 Handle customer inquiries and provide timely resolutions

【~】 Maintain professional communication via phone, email, and in-person

【~】 Coordinate with internal teams to ensure service excellence

【~】 Maintain accurate records of customer interactions

【~】 Support daily service center operations

✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ Attractive remuneration package & incentives above market standards

【~】 Opportunity to work with a leading retail organization

【~】 Professional growth and career development

✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :

If you feel you are the right individual for the above position, then apply via "𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄" of this advert.

Send your resume together with details of two non-related referees within 7 days of this advertisement to the address below, mentioning the post applied for on the top left-hand corner of the envelope or via email with the post in the subject line.

[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 ]

＃ 📧 𝐸𝓂𝒶𝒾𝓁 : careers@singhagiri.lk

📪 𝓐𝓭𝓭𝓻𝓮𝓼𝓼 : Singhagiri Service Center, No: 3/13, Sri Mangala Road, Walpola, Matara.