Assistant Restaurant Manager

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬

• Ensure high levels of customer satisfaction by addressing and resolving guest complaints in a professional manner and regularly check with guests to gather feedback and improve service quality.

• Oversee and maintain the quality of services provided, ensuring that hotel standards are consistently met.

• Enforce discipline and a professional work environment, addressing any behavioral or performance issues.

• Manage and maintain hotel supplies, including cutlery, crockery, linens, and other essential items.

• Provide training to new staff members on customer service standards, operational procedures, and health and safety practices.

• Coordinate with various departments (housekeeping, kitchen, front desk) to ensure smooth operations.

• Manage daily shifts and ensure that the hotel runs efficiently at all times, both during the day and night shift

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

• At least 3-5 years of experience in hotel management or a similar role within the hospitality industry.

• Strong leadership skills with the ability to manage and motivate a team.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities, especially in high-pressure situations.

• Fluency in Sinhala and English languages.

𝙁𝙤𝙤𝙙 𝙖𝙣𝙙 𝙖𝙘𝙘𝙤𝙢𝙢𝙤𝙙𝙖𝙩𝙞𝙤𝙣𝙨 𝙬𝙞𝙡𝙡 𝙗𝙚 𝙋𝙧𝙤𝙫𝙞𝙙𝙚𝙙