Admin Coordinator

WE’RE HIRING

Administration Coordinator – Sales & Operations

Location: Colombo - 04

Key Responsibilities

• Coordinate daily administrative activities between the Sales and Operations departments.

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Respond promptly to customer inquiries received via WhatsApp and other communication channels.

• Maintain and update machine operation records accurately.

• Coordinate customer pickup and home delivery schedules to ensure timely service.

• Receive, investigate, and resolve customer complaints while ensuring customer satisfaction.

• Manage and follow up on re-complaints, providing timely updates and effective resolutions.

• Promote the company's home delivery service through outbound customer calls.

• Deliver exceptional customer service while managing the customer hotline.

• Monitor and maintain daily administrative stock records and usage.

• Maintain accurate customer service records and prepare administrative reports as required.

• Coordinate with internal departments to ensure smooth resolution of customer inquiries and service issues..

Requirements

• Diploma or Certificate in Business Administration, Management, Marketing, or a related field.

• Minimum 1 years’ experience in administration, sales coordination, or operations coordination.

• Excellent communication and interpersonal skills..

• Proficiency in Microsoft Office .

• Experience in a service or retail environment will be an added advantage.

If you believe you are the right fit for this position, please send your CV or contact us using the details below:

• Email: arojanr@laundromat.lk

• Phone: 0778 868 903 / 011-7774409

Human Resources Department Laundromat (Pvt) Ltd No. 126, Reid Avenue, Colombo 04