Event Outlet Supervisor

Work Area: Havelock Hub, upcoming Colombo/Wattala flagship locations, and mobile pop-up events.

Experience: 1–3 years in hospitality, retail management, or event coordination.

Brands: Carmello and MOMO Ice Cream

1. Outlet & Kiosk Operations

Daily Management: Supervise the day-to-day operations at our Havelock (Cava Cafe) location and take the lead on managing upcoming mall kiosks.

Quality Control: Ensure every scoop, cup, and Decadent Set served meets strict brand standards. Ensure our core flavors—especially delicate profiles like our premium Matcha—are handled and presented perfectly.

Staff Leadership: Train, schedule, and motivate the frontline retail staff. Ensure the team embodies the energetic and welcoming Carmello brand voice.

2. Event & Pop-Up Execution

On-the-Ground Leadership: Manage the end-to-end physical execution of weekend markets, seasonal supermarket promos, and private catering activations (handling everything from a 40-guest VIP launch party to a 500-person festival crowd).

Setup & Teardown: Coordinate logistics with the Supply Executive to ensure freezers, POS systems, and marketing materials are transported, set up, and broken down safely.

3. Customer Experience & Sales

The "Hype" Factor: Actively engage with customers at events, offering samples, explaining flavor profiles, and driving on-the-spot sales.

Seamless Handoffs: Manage the physical handoff of Uber Eats orders at the outlets, ensuring drivers are in and out quickly without disrupting dine-in or walk-up customers.

4. Inventory & Cash Handling

Stock Monitoring: Conduct daily physical counts of tubs, cups, and packaging at the outlet. Alert the supply chain team before high-demand items run out.

End-of-Day Reconciliation: Manage the cash register, card machines, and daily sales reporting for the outlet or event stall.