Call Center Officer Job Description
Responsibilities:
Handle inbound and outbound customer calls professionally.
Resolve customer inquiries and complaints promptly.
Provide accurate information regarding products, services, and policies.
Maintain and update customer records accurately.
Collaborate with various departments to ensure customer satisfaction.
Meet daily and monthly call targets.
Perform additional tasks as assigned by the supervisor.
Qualifications:
Excellent communication and interpersonal skills.
Ability to manage stress and multitask effectively.
Proficiency in computer applications and data entry.
Strong problem-solving skills and keen attention to detail.
Working Hours:
Regular working hours: 8:30 AM to 7:00 PM, Monday to Sunday.
Employees are entitled to one and a half holidays per week, scheduled based on operational requirements.
Overtime work is available for hours exceeding the regular schedule and is compensated with additional pay.
Benefits:
Competitive salary.
Overtime pay for work beyond 7:00 PM.
Commission-based incentives, including sales commissions.
Monthly bonuses.
Comprehensive training program.
Supportive and friendly work environment.
Special employee discounts.
Skill-based promotion opportunities to help you grow in your career.
How to Apply:
Interested candidates are encouraged to send their resume and a cover letter to laserhr0@gmail.com with the subject line:
"Call Center Officer Application - [Your Name]"
Alternatively, you can send your CV via WhatsApp to 070 6 456 777.
Deadline for applications: November 30, 2024.
Join Laser Electronics and be part of our journey toward excellence
