ikman.lk is currently the largest local website in the country and has already established itself as a famous brand across the island. ikman.lk consists of a team of super performers who work day and night, dedicating themselves to delivering a great service.
We are looking for an enthusiastic individual with a passion for numbers to join and grow with ikman.
WE ARE LOOKING FOR AN INDIVIDUAL WHO
4 years of experience in Customer Support
Diploma/Degree in relevant field
Must work on a Shift basis
Must have strong communication and training skills (Fluency in English is a must. Sinhala & Tamil would be an advantage)
Planning and Organizing skills with attention to details
People management and analytical skills
A Team Player with leadership skills
DUTIES AND RESPONSIBILITIES
Manage a team of customer support agents
Monitor the queues and ensure set response time targets are met
Ensure agents meet their individual KPIs
Ensure all team KPIs are met on daily, weekly and monthly basis
Handle escalations
On time reporting of operational deliverable
WHAT YOU WILL RECEIVE
An attractive remuneration package above market standards
(Basic + Allowance + Revenue based monthly incentives)
A continuous learning experience & excellent career progression opportunities
Staff insurance and other ikman staff benefits
