# ๐ผ ๐๐๐๐๐๐๐๐ : Executive - Quality Assurance - - Nawala
This is an excellent opportunity for a young, dynamic and result oriented individual to assume the role as an Executive - Quality Assurance with the potential to perform in a challenging working environment.
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ใ~ใโช Experience as a Quality Assurance or Team Leader in a call centre will be an added advantage.
ใ~ใโช Ability to converse in Sinhala, English & Tamil fluently.
ใ~ใโช Should be a Team Player.
ใ~ใโช Energetic and pleasant disposition.
ใ~ใโช Computer literacy in Microsoft Office package and have good presentation skills.
# ๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ :
ใ~ใโช Monitoring Call and evaluate as per the company procedures to ensure the quality & standards of the Calls.
ใ~ใโช Forward the Performance Feedbacks, Analysis & Reports to the management.
ใ~ใโช Deliver targeted training programs for customer service representatives based on quality evaluation results.
ใ~ใโช Process gaps and suggest improvements to enhance efficiency and effectiveness of the Central Contact Centre.
ใ~ใโช Ensure compliance with regulatory requirements and company policies during customer interactions.
We are in the lookout for dynamic, result oriented and motivated individual to join our team
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๐๐๐ :
ใ~ใโช An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.
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๐๐๐ ๐๐ ๐๐๐๐๐ โ๏ธ :
Interested applicants should send their CV to KavinduF@lolc.com on or before 19th August 2024.
[ ๐๐ ๐๐๐๐๐๐ ๐๐๐
๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐ ๐ ๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐ & ๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐ ๐๐๐๐ ๐๐ ๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐ "๐๐๐ ๐๐ก ๐ฅ๐๐ฆ๐จ๐ ๐" ]
๏ผ ๐ง ๐ธ๐๐ถ๐พ๐ : KavinduF@lolc.com
