Customer Care Associates - Colombo 5

Posted by Kapruka Careers MEMBER
32 days
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Job location
Colombo
Company / Employer
Kapruka.com
Job type
Full Time
Industry
IT & Telecom
Business Function
Customer Support
Role / Designation
Customer Care Associates
Gender preference
Any
Application deadline
2019-09-30
Skills
Customer handling & communication
Required experience (years)
0

About the role

Kapruka.com is Sri Lanka's largest e-commerce organization, with over half a million international customers and an impressive domestic presence. Kapruka has established itself as the pioneer in Sri Lanka's e-commerce market. Here lies an opportunity at our Sri Lankan Head Office, based in Colombo 5 , to serve in a vibrant and friendly workplace alongside more than 200 employees.

# POSITION : CUSTOMER CARE ASSOCIATES
======================================

# Key Responsibilities ;

• Coordinate with customers and delegate their requirements without keeping any gaps/ shortfalls.
• Provide prompt and professional replies to all customers and update customer enquiries.
• Improve the overall customer relationship, delivering reliable support and customer service.
• Maintain effective customer care in order to enhance the good image of the company.

# Qualification , Experience and Abilities ;

• Smart, energetic and an outgoing personality with exceptional public relation and customer handling skills.
• A person who can work on customer focused culture and exceed customer expectation.
• Should have excellent communication skills.
• Self-motivated and flexible towards working hours.
• Previous experience in the field of customer care would be an added advantage.

# BENEFITS :

An attractive remuneration package & career development opportunities.

# HOW TO APPLY:

If this sounds like right place ad position for you, please send your recent resume with the details of two non-related referees within 07 days of this advertisement quoting the position applied to : careers@kapruka.com

or

apply via "Apply for this job" of this advert with your Updated RESUME.

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