ikman is currently the largest local website in the country and has already established itself as a famous brand across the island. ikman consists of a team of super performers who work day and night, dedicating themselves to delivering a great service.
We are looking for an enthusiastic individual with a passion for numbers to join and grow with ikman
WE ARE LOOKING FOR AN INDIVIDUAL WHO
-Degree or equivalent professional Qualification in Management, Marketing or a relevant field.
-Have a minimum 5 years of experience in Operations & Customer Service including 2 years in a Team Lead position.
-Pro activeness and problem-solving skills
-Excellent communication & interpersonal skills
-Accuracy and attention to detail
-People Management and analytical skills
DUTIES AND RESPONSIBILITIES
- Develop objectives for the customer support day-to-day activities.
- Monitoring customer service interactions to maintain service quality and consistency
- Monitor and manage the company's presence on social media platforms such as Facebook, Twitter, Instagram, and Live Chat
- Compiling and analyzing customer service data and metrics to assess team performance
- Motivate, guide and lead the team in order to achieve productivity and quality standard
- Hire, coach and provide training to personnel to maintain high customer service standards
- Conduct effective resource planning to maximize the productivity of resources
- Evaluate performance with key metrics
- Generating reports and providing insights to senior management
- Implementing strategies to enhance the overall customer experience
If you meet the above criteria you will need to apply Now in order to secure a place in the shortlist for the interviews
Send your updated resume to hr@ikman.lk on or before 15th November 2023
