Welcome to ikman.lk's Help & Support page

Here you can find answers to our most frequently asked questions and learn about ikman.lk, how to use it, how to stay safe and get in touch with us.

FAQ

1. How do I post an ad?

Posting an ad on ikman.lk is quick, easy and completely free! Simply click the yellow Post Ad button and follow the instructions.

If you are logged in to an account, your details will be filled in for you automatically.

We will send you a confirmation via email once we have reviewed your ad. This usually takes about 1 hour during office hours.

2. How do I delete my ad?

To delete an ad, please go to your ad's page and click on the "Delete ad" option.

Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!

3. How do I edit my ad?

To edit an ad, please go to your ad's page and click on the "Edit ad" option.

Tip: you can find your ad easily by logging in to your account and visiting your "My ads" page!

4. How do I set a new password on ikman.lk?

To set a new ikman.lk password, please log in to your account, go to the "Settings" page and enter a new password.

If you have forgotten your ikman.lk password, you can:

  • go to the log-in page and click on the "Forgot your password?" link
  • go to one of your ads, click on "Edit ad" or "Delete ad", and click on the "Forgot your password?" link.
5. How long do ads stay on ikman.lk?

Ads appear for 90 days, unless you delete them earlier.

6. I posted an ad but can't find it. What's wrong?

Tip: you can keep track of your ads easily by logging in to your account and visiting your "My ads" page!

All ads are reviewed against fraud and spam so it can take up to 1 hour before an ad is published on the site. If you still can't find your ad after 1 hour, it may have violated our posting rules. If your ad was not approved, you should have received an email explaining the reasons.

If you have been waiting longer than 24 hours for a response from us, you may have given us the wrong contact details when you posted the ad. Try posting again or contact us.

7. Why has my ad been rejected?

All of the ads are manually reviewed - if your ad violates our posting rules it will be rejected. You can read what changes you have to make before the ad can be approved in the rejection email.

8. I'm getting contacted about an ad I didn't post. Can you help me?

Of course. Please contact us and we will help you right away.

9. I haven't received any responses to my ad. What's wrong?

If you are not receiving responses to our ads, we recommend taking a look at our tips on how to sell fast.

10. How does ikman.lk make money?

The basic service of selling and buying will always be free on ikman.lk.

However, we are now starting to add advertising to the site, as well as paid features like ad promotions.

11. What are the rules for posting on ikman.lk?

We don't allow ads that contain:

  • an item or service that is illegal in Sri Lanka
  • an item or service that is not located in Sri Lanka
  • an invalid phone number or email address
  • an unrealistic offer
  • offensive language
  • offensive pictures
  • text in the title or description that is not related to the advertised item or service
  • pictures that do not match or clearly show the advertised item or service
  • a non-specific item or service, e.g. a description of a company in general terms
  • a URL link that is not relevant to the advertised item or service
  • offers and requests for items or services in the same ad
  • the same content as another live ad, or the same content as another ad that was posted within the last 48 hours
  • multiple items in the same ad, unless it is a package deal
  • “work from home" jobs
12. How do I sign up for a user account on ikman.lk?

Signing up for an account on ikman.lk is quick, easy and completely free! You can either go to the Sign up page and fill out your details, or you can create an account automatically by posting an ad.

Once you have signed up, a link will be sent to your email with instructions on how to verify your email address.

13. How do I log in and log out of my account?

To log in to your account, simply go to the Log in page and enter your email and account password.

To log out of your account, simply click the "Log out" option.

14. How do I change my account details?

To change the details on your account, log in to your account and go to your account's "Settings" page.

15. Why can't I log in to my account?

If you are having trouble logging in to your account, please check that you have:

If you are still having trouble accessing your account, please contact us.

Products Q&A

1. What is "Top Ad"?

To learn all about Top Ads, please visit our Promote your ad page. You can also click "Learn more" under the Top Ad option after you click the "Promote ad" option on your ad.

2. Why is my ad not showing as a Top Ad?

If you don't see your Top Ad right away, it means that there are more Top Ads available than there are number of Top Ad spots. In this case, each Top Ad is given an equal chance of being displayed.

To see your Top Ad in action, you can try the following:

  • Go to the category and location that you posted the ad in and select any relevant filters.
  • Click through to the next few pages, or refresh your page to browse different Top Ads.
3. What is “Daily Bump Up for 7 days”?

To learn all about Daily Bump Up, please visit our Promote your ad page. You can also click "Learn more" under the Daily Bump Up option after you click the "Promote ad" option on your ad.

Additional Q&A

1. How to read in Sinhala and Tamil ?

ikman.lk uses Unicode to display Sinhala and Tamil text. If you are using Windows XP or an earlier version, you may need to set up Unicode support in order to view our Sinhala or Tamil site.

Step 1: Get Sinhala / Tamil Unicode support

Step 2: Add Sinhala / Tamil fonts

  • Download Sinhala fonts from here, then copy the font files to your system's "Font" directory.
  • Tamil font is pre-installed in Windows XP and later versions.

Step 3: Refresh ikman.lk.

2. How to write in Sinhala and Tamil ?

There are a few methods you can use to type in Sinhala and Tamil: