Team Leader - Inbound Operations

Posted by Aegis Global MEMBER31 Oct 11:11 amColombo 2, Colombo

About Aegis
Aegis is a global consulting, technology, outsourcing and training company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 43 locations across 9 countries with more than 40,000 employees.

# POSITION : Team Leader - Inbound Operations
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# REQUIREMENTS :

- Ensure desired customer delight by handling daily operation in an effective & professional manner
- Drill down analysis on all process performance metrics
- Plan and implement action plans, altering parameters to maximize efficiency/effectiveness where necessary
- Comply with all compliance/audit requirements of the process

- Accountable for the daily operations and monitoring of processes, strategies of the team

# HOW TO APPLY :

If interested kindly apply within 14 days via ikman.lk

BPO experience preferred for all positions. Please forward your resume with the position applied for as the subject of the email or walk-in with your CV to below mentioned address immediately.

Aegis Services Lanka (Pvt) Ltd.
135, Union Place,
Colombo 02


Industry:
Corporate Management / Business Analyst
Job type:
Full time
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