✅ Job Title: Guest Relations Officer / Reservation Officer ✅
✅ Location: Ella ✅
Ella Jungle Resort is a premier destination for relaxation and adventure, nestled in the heart of Ella. With breathtaking views, we provide an unforgettable experience for our guests.
💠 Job Description:
We are seeking a dedicated Reservation Officer to join our team and assist in managing our guests' reservations. The Reservation Officer will be responsible for handling inquiries, booking accommodations, and ensuring guest satisfaction throughout their stay.
# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :
【~】✪ Respond to guest inquiries via phone, email, and in-person with professionalism and efficiency.
【~】✪ Manage reservations and ensure accuracy of booking information.
【~】✪ Coordinate with other departments to fulfill guest requests and preferences.
【~】✪ Provide guests with information about resort facilities, services, and local attractions.
【~】✪ Process payments and maintain accurate records of transactions.
【~】✪ Assist in resolving any guest concerns or issues during their stay.
【~】✪ Collaborate with the sales and marketing team to promote special offers and packages.
# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :
【~】✪ Previous experience in hospitality or customer service preferred.
【~】✪ Excellent communication and interpersonal skills.
【~】✪ Strong organizational abilities and attention to detail.
【~】✪ Proficiency in computer systems and reservation software.
【~】✪ Ability to multitask and work well under pressure.
【~】✪ Flexibility to work evenings, weekends, and holidays as needed.
# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :
【~】✪ An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.
# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :
If you are passionate about providing exceptional guest experiences and thrive in a fast-paced environment, we want to hear from you! Please WhatsApp your resume and to 0741720579. with the subject line "Reservation Officer Application - Join our team and be part of creating unforgettable memories for our guests.
#📳 𝓒𝓸𝓷𝓽𝓪𝓬𝓽 : 0741720579
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