Customer Service Manager

Posted by Team One (Pvt) Ltd. MEMBER19 Oct 6:34 pmDehiwala, Colombo

Job brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

# JOB ROLE :

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customer’s issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

# REQUIREMENTS :

• Proven working experience as a customer service manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills & Advanced troubleshooting and multi-tasking skills
• BS degree in Business Administration or related field

# BENEFITS

Benefits / Package

• Attractive Basic Salary
• Performance bonus
• Overtime

# HOW TO APPLY :

If you feel you are the right individual for the above position, then apply via "Click to apply" of this advert within 14 days.


Industry:
Customer Service
Job type:
Full time
Company website:
www.teamone.lk
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