Posted by Team One (Pvt) Ltd. MEMBER19 Oct 6:35 pmDehiwala, Colombo
Team One Pvt Ltd is a multi-faceted organization mainly focused on career building and BPO services. Our work consists of front and back office support for small to medium sized enterprises; also we work with some of the best multi-national companies in the country, so as to assign each individual to the best position they will fit into.
# JOB ROLE :
Our Client is a well-established Company and they are looking for Customer care and Tele-Marketing Executives to contact corporates & individuals through telephone to promote their products and services. The candidate should be able to provide an excellent customer service to our clients.
Job Tasks and Responsibilities
• Effectively manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Meet personal/team targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions
• Maintain records of customer interactions, process customer accounts and file documents
• Explaining and promoting our product and service to potential customers.
• Schedule appointments for sales staff to meet prospective customers
# REQUIREMENTS :
• Have an excellent command in English
• Should be able to work on a Roster basis
• Candidate should possess excellent customer service skill
• Good telephone manners
• Basic computer literacy
• Relevant work experience in sales, marketing, promotions or telemarketing
• Proficiency in relevant computer applications
Benefits / Package
• Attractive Basic Salary
# HOW TO APPLY :
If you feel you are the right individual for the above job then send your CV within 14 days via ikman.lk
Watch out for:
Focused on career building and BPO services.